9. FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where do you ship from?
Some orders may be shipped directly from our trusted suppliers.
This may include suppliers located outside the UK.
We use this fulfilment model to reduce unnecessary handling and help get your order on its way as efficiently as possible.
Do you offer free shipping?
Yes, we offer free shipping across the UK on all orders.
Do you offer returns?
Yes, Livia Row London offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Simply email us at:
Please include your name, order number, the email address used for your order and the reason for your return.
Our customer care team will review your request and provide the next steps.
Where do I send my return?
Please contact us before sending anything back.
Once your return has been approved, we will provide the correct return instructions and return address.
Some returns may need to be sent directly to one of our suppliers outside the UK.
Who pays for return shipping?
For change of mind returns, size changes or items that are no longer wanted, return shipping costs are normally the responsibility of the customer.
If an item arrives faulty, damaged or incorrect, please contact us so we can review the situation.
How can I track my order?
When tracking is available, you will receive your tracking details by email once your order has been dispatched.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
If your order has already been processed or dispatched, we may no longer be able to make changes.
What payment methods do you accept?
We accept the secure payment methods shown at checkout.
These may include credit card, Apple Pay, Google Pay and Shop Pay.
What currency do you use?
Prices on our website are displayed in pounds sterling, GBP, unless stated otherwise.
How can I contact you?
For questions about your order, shipping, returns, sizing or anything else, please contact us at:
Our customer care team will be happy to help.