3. Privacy Policy
Last updated: Today
This Privacy Policy explains how Livia Row London collects, uses and protects your personal information when you visit or make a purchase from liviarowlondon.com.
By using our website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
Information we collect
When you visit our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to your basket
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer service requests
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Detect fraud or security issues
- Send marketing emails, where you have given permission
- Comply with legal, accounting and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify’s systems, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Livia Row London does not store your full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support tools
- Email marketing platforms, where you have subscribed
- Analytics and website performance tools
We only share information where necessary to provide our services, process orders or comply with legal requirements.
Direct supplier fulfilment
Some orders may be shipped directly from our suppliers, including suppliers located outside the UK.
Where necessary, we may share relevant order and delivery information with those suppliers.
This may include your name, delivery address, order details and contact information where required to complete delivery.
International data transfers
Some of our service providers, suppliers or fulfilment partners may be located outside the UK.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable UK data protection law.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, special offers, sale events and Livia Row London news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
Where required by law, we will ask for your consent before using non essential cookies.
You can also manage cookies through your browser settings.
Some cookies are necessary for the website to function correctly.
Data security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data retention
We keep your personal information only for as long as reasonably necessary to:
- Provide our services
- Process and manage orders
- Handle customer service requests
- Comply with legal and tax obligations
- Resolve disputes
- Maintain necessary business records
Your privacy rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
To make a privacy request, please contact us at:
We may need to verify your identity before completing certain requests.
Third party links
Our website may contain links to third party websites.
We are not responsible for the privacy practices, security or content of third party websites.
We recommend reviewing the privacy policy of any external website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
Any updates will be posted on this page.
Contact us
For privacy questions or requests, please contact us at:
Livia Row London
Email: info@liviarowlondon.com
Website: liviarowlondon.com