1. Shipping Policy
Last updated: Today
At Livia Row London, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through liviarowlondon.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding UK public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In some cases, Livia Row London may ship products directly from our trusted suppliers.
We do this to make the shipping process more efficient. Instead of sending an item to us first and then forwarding it to you, your order may be shipped directly from the supplier to your delivery address.
This means that some parcels may be dispatched from outside the UK.
We use this model to reduce unnecessary handling and help get your order on its way as quickly as possible.
Shipping carriers
We offer free shipping across the UK.
Depending on the product, supplier location and delivery address, orders may be delivered by Royal Mail, Evri, DPD, Yodel or other local and international delivery partners.
When tracking is available, your tracking details will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within the UK, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will always do our best to help. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place the order.
Our customer care team will review your order and help you with the next steps.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check with other members of your household, neighbours, any safe place around your property and the delivery carrier.
If you still cannot find your parcel, please contact us at:
We will review the situation and do our best to help.
Questions
If you have any questions about shipping or your order, please contact us at:
Our customer care team will be happy to assist you.